PRODUCTS AND STOCK
How do I find the product I am looking for?
There are several ways to look for products on our site. Either by browsing through the different categories or by using our Search Engine. You can search by title or part of title, name of production company or order number. You can also search by description or sex act and for movies featuring your favourite actress. Just type her name or part of name in the Search field.
How reliable is product availability?
Product stock is updated daily. If the number of orders for an item exceeds
the current stock level, you will be informed by email with an expected
availability and delivery time for your order. Or if an item is no longer available you
can choose a replacement or receive a refund.
Do you stock any other products?
All products available are shown on our website. New material is added every
week so we suggest that you regularly check the updates/new releases on our
What do I do if I receive an item which is poor quality?
If an item is of poor quality we would like you to return it for our technicians to check. Post it to our Postbus in Holland, the address is at the bottom of the page. Don't forget to include your name, address and reason for the item being returned. When a fault is found you will receive a replacement under our Money Back Guarantee. You will also be given credit to cover postage.
PLACING AN ORDER
How do I place an order?
You can place your order online via our website or by telephone with
one of our sales ladies during office hours. You can also leave your order
on our answerphone, send it by fax or post it to us in Holland, using a Euro stamp.
What payment methods are available?
We accept various ways of payment... Bank Transfer, Cash and Credit Cards: Visa, Mastercard, Amex, and Diners Card. We advise that you register your cash.
U.K. Cheque/Postal Order (payable to Your Choice) are also acceptable from U.K. customers. Cross P.O. and retain the receipt. Fill in an order form, enclose payment and post to the address at the top of this page. Use the correct postage to Holland. From the U.K. it is presently an 87p Euro stamp. Insufficient postage may cause delay in your order reaching us.
Are DVDs sent discreetly?
DVDs are sent with the original cover (unless you request otherwise), in a well-sealed padded envelope or discreet cardboard package. Orders for the U.K. are posted in the U.K. by Recorded Delivery, with the exception of Your Choice Productions. They are sent by 1st class post.
Any productions can be sent by first class post, on request. However we cannot guarantee delivery. I'm sure you understand.
Can I place my order by email?
For security reasons we advise that you never send your
credit card details to anyone by email.
How do you secure credit card payments?
We use Ogone one of the most reliable secure payment systems
available on the Internet. All your personal details are protected and
encrypted before they are sent for processing.
Is my money withdrawn directly after I have placed an order?
For security reasons, your card is charged on the day you order.
How does the bank transfer work?
At the end of the order process, select the bank transfer option and
you will be guided through the transfer process. You will be given the
relevant reference numbers you need to use when processing the transfer
through your bank.
Please note: we only dispatch your product when payment is received. Bear in mind that bank transfers can take a few days to be processed.
Can I add items to my order?
Due to credit card security policies, once you have placed an order
we cannot add items to it. You would need to order separately or to cancel
the current order and place a new one.
What happens if the product I ordered is not in stock?
We will inform you by email or letter with an indication of the availability date.
How can I follow up with the order?
After an Internet order is placed, we confirm it by email. You can check your order history to see if it has been posted.
U.K. customers can use the tracking option on our site to follow those DVDs sent by Recorded Delivery. That allows you to see the different stages of the order process. Log into this tool by using the email and password you used when placing the order. You can ask for the tracking number via email or phone.
What are the delivery times?
You can expect delivery between 3/5 days. For some parts of the world delivery can take 7/14 days. Please allow 10/14 days for delivery. If you have not received your order by then, please contact us. When you send an order to us by post, please allow the full delivery time.
Orders for the Netherlands are sent by regular TPG mail. We have special arrangements for the U.K. and Ireland. Orders for the rest of Europe and the rest of the world are sent by Priority Post.
Please contact us if your order does not arrive as promised.
What happens if the parcel is lost?
Any investigation takes about three working days. When DVD orders are sent by Recorded Delivery (to U.K. customers), we check the tracking details. If the parcel cannot be found the order will be sent again under our Delivery Guarantee.
Can I place an order to be delivered to someone else? To another country?
When ordering from the Your Choice Website you are agreeing that the
sex films you purchase are for your PERSONAL USE ONLY.
If you wanted your order to be sent to another country please bear in mind that the
delivery/handling fee may vary. Ensure you enter the correct delivery address.
Also, please be aware that we supply hardcore material and not all countries accept this so there is a possibility that it could be opened and inspected or held by Customs.
Can I change the delivery address?
Yes, if the order has not been validated/sent, you can change the
delivery address by contacting us as soon as possible. If the order has
already been dispatched then unfortunately this cannot be changed.
If I order from you again, do you keep my personal details or do I have
to go through the order process from the beginning?
Your personal details will be saved along with your order history. For security reasons, we do not store your card
details on our computers.
When you place your next order your personal details will appear as you begin to enter
your email and password. You will need to re-enter your credit card details with each new order.
Why is my order pending, when I track it/look at my order history, on your website?
If your order status is pending please check your email and spam/junk mail in case our email is filtered there. Although product is updated daily, it is not impossible that the product you have ordered is temporarily out of stock. We then send delay emails/letters to our clients informing them of the situation.
OFFERS AND SERVICES
Do you offer any special deals or discounts?
You will regularly find special offers, discounts and promotions on
our Internet site or in email newsletters. Credit notes/vouchers can be redeemed when you next order
or at any time. We also offer special discounts from email advertisements in the
form of a promotional code. Please note there may be limited times to use those offers.
How do I obtain a promotional code?
The codes may sometimes be found in our advertisments in various top shelf magazines
as well as on our partners' websites.
Do you offer guarantees?
All our products are sold with a Full Money Back Guarantee of Satisfaction and Delivery.
Your new show is guaranteed to delight you in every way possible. If it fails to do so, we will refund your payment in full, at your request.
Delivery is also guaranteed. If your order fails to arrive within the promised time please contact us, preferably by email.
How do I change my password?
When you log in and you are unable to remember your password, just
press the appropriate link and you will receive an email from us with your
I have asked for a new password but still have not received it by email.
Our email has probably been filtered out and put in your spam/junk
mail. Please check there.
CANCELLATION AND REIMBURSEMENT
How do I cancel my order?
You can cancel your order by contacting us by email or preferably by telephone.
Your order file will be credited with the amount. If you want your payment refunded please let us know.
Unfortunately if the order has already been shipped then it is no longer
possible. You would then have to wait for the order to be delivered and
return it to us for a full refund or a credit.
How can I be sure the order was cancelled and refunded?
Once your order is cancelled we will email or write to you with
proof of the refund.
Can I cancel parts of my order?
Yes, you can ask for a cancellation of part of your order, but only when the order has not been shipped!
With the exception of Your Choice Productions,
DVDs and toys are sent by Priority Post or, for the U.K., by Recorded Delivery. DVDs produced by Your Choice
are sent by first class post.
What time should I expect my parcel to be delivered?
That depends on delivery times in your area.
What happens if I am not at my delivery address at the time of delivery?
For customers in the U.K.. when it is a Recorded Delivery or the parcel is too large to fit through your letter box, the postman will ask a neighbour to sign for it or he will leave you a delivery card for you to contact your local delivery office. You can then collect it after showing I.D. Or, arrange a new delivery time by phoning them, or visiting their Internet site, www.royalmail.com
Do I have to sign for the parcel personally, or can someone else sign for it?
For U.K. Recorded Delivery parcels only; any adult in your household or a helpful neighbour, can sign but they may be asked for some form of identification.
Can I refuse the delivery?
Yes, if you do not sign for the parcel, the carrier will return it to us.
What happens if the parcel is damaged or has been opened/mistreated?
Then we advise you to return it to us. Don't forget to include your details.
Upon the receipt of the returned product we will either re-ship your order or offer you a full refund.
For opened or damaged deliveries we advise you not to sign for the parcel and instruct the driver to return the parcel to the return address on the envelope. In both cases please contact us immediately.
What do I do if my order does not arrive in the guaranteed delivery time.
Please contact us by email or phone if your order does not arrive as promised.
Will my order be opened or seized by Customs?
No. Parcels to U.K. customers are sent from within the U.K.
GUARANTEES AND AFTER-SALES SERVICE
Can I return the product if I am not happy with it?
All our products are sold under a Money Back Guarantee of Satisfaction. You can return the unwanted item for a full refund or replacement.
Where do I send my faulty/unwanted item?
You can return it, enclosing your name and address, or customer I.D. number, and reason for return, to this address:
Your Choice B.V.,
1000 CC, Amsterdam,
How do I follow the progress of the returned item?
You will be contacted by email or letter when we have received the
returned item. You are welcome to contact us of course for further details.
We reinburse the cost of postage for the return of the faulty/incorrect/unwanted
product delivered to you.
I am moving house, how much notice do you need?
Contact us by email, letter or telephone as soon as you know the date you are moving. We will change your mailing address in our computer immediately. If you are on our mail order list please allow at least a month.
How do I unsubscribe from your newsletter/catalogue?
Allow at least one full calendar month if you are on our mailing list. Contact us by email, letter or fax, or phone during office hours. You will be taken off the mailing list immediately.
Please be advised that as the next catalogue may already be prepared for posting, you might receive one more after informing us.
To be removed from our emailing list, follow instructions at the bottom of the Newsletter. Note. We never sell or exchange email addresses (or names and addresses).
Why do I always have a problem when I try to log on to your site?
Passwords are case-sensitive, did you check if CAPSLOCK was on? If
that is not the problem, please request a new password and try logging in
with that. If that doesn't work, please email us at: firstname.lastname@example.org with
the new password.
I went through the entire order process, but when I tried to check out I
got a response that my payment method was not accepted by the merchant. I
tried both Visa card and Mastercard as payment methods (which are both
offered as payment options) and got the same error with both. How do I buy
Please check with your credit card company that your card is secure
enough to be used when placing online orders. Sometimes you need a special
password or PIN from the credit card company.
I created an account, but when I go to confirm purchase, it says that my
currency is not accepted. I am in the USA. Do I have to set the currency to GB
Pounds or Euros for it to be accepted?
Some credit cards do not allow you to pay in certain currencies, for
example, Diners will only allow you to pay in Euros. There are differences
between US and European cards but unfortunately there is nothing we can do about it.
Have you got any good tips about taking care of my DVDs?
With loving care and attention, your discs could last forever!
Insert single-sided disc with artwork/titles upwards. Check it is properly
seated inside player before closing drawer.
DVDs have a protective layer over their short pit length and narrow tracks.
Scratches and dirt can create problems in playback.
To prevent fingerprints, don't touch the disc surface. Remove disc from its
case as directed, or by pressing down the 'push' button on the center hub,
then gently lift disc by its outer edge. Your DVD is only 0.6mm thick and
can easily bend or twist. Never remove disc solely by prying its outer edge.
Don't stack discs. Store in them in their cases when not in use. Do not store near
extreme heat or in direct sunlight near a window or in a car.
If necessary, clean gently with a soft, damp, lint-free cloth. Wipe disc carefully,
using straight motions from the inside hole to the outer edge. Do not rub or
use circular motions. Never use abrasive cleaning agents.
If you encounter playing problems, remove disc, check to see it was properly
inserted, clean as directed and try again.